“We have redoubled our efforts to support them.” “We recognize this is a difficult time for independent restaurants,” Mr. Majesky paid higher fees than normal because he had chosen to take part in marketing programs that increased his restaurant’s visibility. Peter Land, a spokesman for Grubhub, said Mr. That’s because Uber has been in talks to acquire Grubhub, potentially creating a delivery app heavyweight. Several restaurants have also publicly worried that they will soon have even less power in pushing back against the fees. Even as they begin reopening, delivery is likely to remain a bigger part of their business than before the pandemic. Some restaurants have shut down, while others have cut off the apps and are looking for other ways to take orders.Ĭomplaints about the fees that the apps charge to both restaurants and consumers are longstanding, but the issue has become heightened as many restaurants have shut down in-room dining. From Chicago, Pittsburgh and Tampa, Fla., to Boise, Albuquerque and Richardson, Texas, restaurant owners have taken to social media to express their unhappiness. Even as apps like Grubhub, Uber Eats and DoorDash have cast themselves as economic saviors for restaurants in the pandemic, their fees have become an increasing source of difficulty for the establishments.

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